Shipping Policy

At The Retro Purse, we are committed to delivering your order safely, securely, and efficiently. Every handbag is carefully inspected, professionally packaged, and dispatched with trusted shipping partners to ensure it arrives in excellent condition.

Order Information

To avoid any delays, please ensure that all shipping details provided at checkout — including your full name, delivery address, email address, and contact number — are accurate and complete. The Retro Purse cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

Shipping Within Australia

We are pleased to offer FREE Australia-wide shipping on all orders via Australia Post. All parcels include tracking, and a signature on delivery may be required for added security.

International Shipping

We ship worldwide via DHL Express for a flat rate of AUD $45. International orders include tracking, allowing you to monitor your parcel throughout its journey.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country. These fees are not included in the purchase price or shipping cost and remain the responsibility of the buyer.

As customs regulations vary by country, we recommend contacting your local customs office prior to placing your order to understand any applicable charges.

Processing & Delivery Times

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed.

Estimated delivery times are:

• Australia: 3–7 business days
• International: 7–14 business days (depending on destination)

Please note that these timeframes are estimates only. Delivery may occasionally be delayed due to customs clearance, weather events, public holidays, or other circumstances beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your parcel every step of the way.

If you have any questions regarding your shipment, our team is always happy to assist. We are committed to providing a reliable and enjoyable shopping experience from purchase to delivery.